Guest Services

When you pass through the Jerusalem City Gate at The Holy Land Experience, you will travel back in time to an ancient land that is 2000 years old and 7000 miles away! On your journey, you will discover a new world of information and understanding; be inspired through biblical stories, music, and dance; and become immersed in a land that still impacts the life you live in many ways. We pray that you enjoy your journey through The Holy Land Experience!

Your hosts at The Holy Land Experience can be found in Guest Services, which is located near the City Gate and is accessible from either inside or outside the facility.

Our Ministry Guides are ready to help with your visit, whether it may be international guests, ticket upgrades, directions, lost children or sign language information.

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Tickets
One-Day Passes are available at The Holy Land Ticket Center and online. For groups of 10 or more, special group rates are available.  Free parking for everyone! 

As of July 1, 2011, The Holy Land Experience discontinued sales of the Jerusalem Gold Annual Pass.  For more information current Jerusalem Gold Annual Pass Holders may contact us at info@holylandexperience.com or call 1-800-447-7235.

Planning Your Day
The Holy Land Experience is a full-day adventure! Even if you arrive at 10:00 am and stay until closing, there's no guarantee you'll be able to see and do everything! When you arrive, be sure to get a copy of the Daily Schedule and Park Map. These tools will help you make the most of your visit.

A few things to keep in mind as you plan your day:

• The featured exhibits can be seen all day long.
• Shows and presentations that happen only once or twice a day are listed on the Daily Schedule. If you don't want to miss these, plan your day around them.
• Allow time for lunch.
• The Scriptorium is a one-of-a-kind exhibit, but it does take an hour to experience. Make an allowance for the time.
• Drink plenty of water and if you are outside then please sit down and relax at one of our seating areas.

First Aid
A Health Services professional is always on duty during the day at The Holy Land Experience. If you need medical assistance, please notify any of our park personnel. Safety is our priority at The Holy Land Experience. 

Lost & Found
Lost & Found is located in Guest Services. If you lose something during your stay, please stop in to see if it has been returned.

Guest Conduct Policy
We strive to promote a family friendly environment that glorifies God. Thank you in advance for dressing in modest and appropriate attire (fully clothed, shirts, shoes, etc.). For your safety, only Holy Land Experience employees are allowed to dress in costume. Please supervise children at all times and abide by all safety warnings and notices.  The Holy Land regrets that we are unable to store luggage or permit pull-along bags in the park.

Food and Dining
We provide several dining options for your convenience. Food may not be brought in from the outside.

Pets
If you are traveling with pets, kennels are conveniently located close to our property, as pets are not allowed in the facility.

Wheelchairs
We have a limited supply of manual wheelchairs that are available for free usage in the park on a first-come, first-served basis. It is highly recommended that if you own a wheelchair then please bring it. Holy Land Experience takes no responsibility for facilitating arrangements for collection, delivery, safety, parking, training on usage, or operations of a guest's rented scooter.

Banking & Payment Methods
For your convenience, ATMs are located in both Guest Services and the Shofar Shop. Payment methods available throughout the park include: Cash, Travelers Checks (USD), American Express, Discover, Visa, and Mastercard.

Hotels
There are literally hundreds of quality hotel rooms just minutes from The Holy Land Experience. For help locating the right accommodations for your needs, contact the Orlando Visitor Center at 407-363-5872 or toll-free at 877-460-6849.

All shows and venue availability are subject to change without notice.

All promotions are subect to change without notice.

The Holy Land Experience is a non-smoking and alcohol-free facility.